Our ServicesCustomer service promise
We will post within 2 days of receiving payment. Items are sent first class recorded or by 2 day courier. If you need it to be sent for next day delivery, please contact us before paying so we can amend the invoice. Standard postage is FREE. Larger furniture items cannot be posted. When this is the case we will clearly state this in the description. These items can be collected from MK43 0AX or we can assist with a courier.
Packaging We aim to recycle all packaging especially boxes and wrap. We wrap all items in coloured tissue paper or bubble wrap if needed. Some items will need a special sized box or larger than usual box which may take us some time to source.
Terms of Sale All our items for sale are second hand therefore previously loved. We will describe any flaws in the description but if you expect totally perfect then maybe vintage is not for you. We love vintage ourselves and therefore we will only sell items in a condition that we would be prepared to display/use in our home. We wash and press all items before sending. If you would like more photos, please ask.
Feedback We value your thoughts and feedback on our website, products and service. If you want to let us know how you feel please send us an email via the Contact Us tab. If there is a problem, please contact us as soon as you can.
Refunds We offer a full refund if you are not happy, for any reason, with your items. All we ask is that you contact us within 14 days and return the item back in its original packaging to us. We will refund your money minus the return postage. If the item is faulty or damaged in the post, let us know! We will refund your money plus the return postage costs.
International We are happy to post worldwide. Please contact us before buying and we will give you a quote.
Contact us If you have any questions please contact us via the Contact Us tab. If your query is urgent please call us on 07817 855287 or on [email protected].
Sourcing service We are always out looking for new stock and we have loads of great vintage in our stockroom that isn't currently listed, so if there is something you want but can't find, just let us know! We are more than happy to source products for you and your home. Just let us know what you are looking for via the Contact Us tab and we will try our best to help. Please provide as much info as possible as well as a photo/picture, then describe the colour, size, era and manufacturer and just leave it to us. We can even help if you're not quite sure of the exact item but have a style in mind or the perfect space for it to be displayed.
Hire We hire out any item for press and events. Prices depend on the item so get in touch via the Contact Us tab or call us on 07817855287
Wedding Lists We offer a wedding list service on all products on the website. Click on the Contact Us tab and let us know the date and location of your wedding. We can then discuss how it all works in a lot more detail! Your guests will be able to buy your chosen presents which we will wrap and deliver to your chosen location. Then all you need to do, is unwrap your goodies and start to enjoy Your Vintage Life!
Measurements Vintage clothing sizes are different from modern clothing. We estimate the size but also add the true measurements. These are with the item lying flat, measuring one side only. Please check your own clothes against the measurements rather than your body dimensions.
Press We are more than happy to loan our vintage finds for press coverage. Please contact us on 07817 855287 or email us via the Contact Us tab to discuss. We can also help with sourcing stock for you, again just let us know what you need and we will try and find it for you!
Your Vintage Life Ltd Registered address (for correspondance but not for visits) 6, Crane Way, Cranfield, Bedfordshire. MK43 0HW. Company Number 9104988 |
